How Lakay AI works — transparency
Three things every returnee should know about the AI assistant.
How escalation works
When Lakay AI offers you a caseworker and you accept, a request with a reference number is created and sent to your assigned caseworker (or the on-duty team if none is assigned yet).
Who responds: your assigned caseworker, or an Ayiti Home Link caseworker on duty.
Expected response window: within one business day. Safety and emergency flags are reviewed immediately.
Expected response window: within one business day. Safety and emergency flags are reviewed immediately.
How to stop or restart a chat
To stop, simply close the page. The chat does not run in the background or continue on its own.
To restart, open Lakay AI again — a fresh session begins, and old conversations are not continued automatically. You can also type "reset" to start over.
Report a wrong or unhelpful AI suggestion
Write to ahlsupport@buzzincc.com with what Lakay AI said (a screenshot helps) and mark your message "AI review".
Every report gets a human review by the Ayiti Home Link team. If a suggestion was wrong, we correct it and tell you what changed.